At Planet Pets we take great care in delivering your products to you and we partner only with reputed national couriers. Shipping within India is FREE for all orders above Rs. 999. For orders below that, we charge a flat Rs.100 shipping fee. For deliveries within India all taxes and duties are included in the price of the product listed on the Website.
For International deliveries, on all orders, there is a handling charge that will show up as you proceed to pay, depending upon your location.
For the shipping charges, we offer free shipping on orders above Rs.15,000/- and on orders below Rs.15,000/- we charge a small amount. For deliveries outside India, customs duties and local taxes have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country.
Because each craftsman and artisan’s process is unique, shipping times may vary. Look for shipping info on the product page for individual shipping times.
Our courier partners will be able to deliver the shipment to you between Monday through Saturday: 9am to 7pm. Working days exclude public holidays and Sundays. Delivery time is subject to factors beyond our control including unexpected travel delays from our courier partners and transporters due to weather conditions and strikes.
Address change will be accepted only if order has not been shipped. Address change is only possible if new location is within the same state.
As soon as your package ships, we will email you your package tracking information.
Brand is not responsible for any damage or loss of product once handed over to the courier company.
Website shipping will be owned by PlanetPets.
The minimum time to deliver the product is 3 days and maximum time to deliver the product is 10 days
Delivery Time for your order starts from the date of Order Confirmation.
• Due to unforeseen circumstances, it’s possible that we may not be able to produce your order piece. In such cases, you will be offered an alternate option / store credit / full refund.