Refund policy

Countries Applicable: India

At Planet Pets, we strive to ensure that our customers are satisfied with their purchases. Please review our refund and exchange policies below:

Returns:

• We accept returns for defective products only.
• Returns must be requested within 30 days of purchase.
• Products must be in their original packaging and condition for a valid return.

Exchanges:

• We do accept exchanges for products.
• Exchanges can be made if the product is defective or not as described.
• Please contact our customer service team for assistance with exchanges.

Depending on the mode of payment and bank policies we will take 10 to 12 working days to credit the refund money to your account.

In case it is taking longer than 10 to 12 working days , please drop an email to carnivous351@gmail.com. and we will fix it as soon as possible.

Please note that return will be accepted only with the original packaging along with the invoice copy you received at the time of order placement.