Shipping policy

At Planet Pets we take great care in delivering your products to you, and we partner only with reputed national couriers. We currently ship within India only.

Delivery charges
- Orders of ₹999 and above: FREE delivery
- Orders below ₹999: flat ₹99 delivery charge
- Cash on Delivery (COD) is available with no extra charge.

All taxes are included in the price shown on the website.

Dispatch and delivery time
- Grooming and care products are usually dispatched within 12–24 hours.
- Made-to-order equipment is dispatched within 24–48 hours.
- Delivery usually takes 3 to 10 days from order confirmation, depending on your location.

Our courier partners deliver Monday to Saturday, 9am to 7pm. Working days exclude Sundays and public holidays. Delivery time can be affected by factors beyond our control, such as weather, strikes or courier delays.

Tracking
As soon as your package ships, we will email you the tracking information.

Address changes
Address changes are accepted only if the order has not been shipped and only if the new address is within the same state.

Delays
If your order is delayed beyond 2 weeks of the estimated delivery time, we will contact you to check whether you would like to continue with your order. If we are unable to fulfil your order, you will be offered an alternative product, store credit or a full refund.

The brand is not responsible for any damage or loss of product once handed over to the courier company.

For any shipping questions, contact us at support@planetpets.in.